Privacy Policy

Last updated: May 4, 2026

SuuSri ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist platform.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, and information collected automatically through your use of the Service.

• Account Information: Name, email address, company name, and payment information.
• Conversation Data: The text and metadata of conversations handled by our AI on your website.
• Technical Data: IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use the collected data to provide and improve our services, including:

• Powering AI conversations using third-party LLM providers (such as OpenAI and Google).
• Analyzing usage to optimize AI performance and user experience.
• Processing payments and providing customer support.
• Ensuring security and preventing fraud.

3. AI & Data Processing

Our service utilizes Large Language Models (LLMs) to process visitor queries. By using SuuSri, you acknowledge that conversation data may be processed by our AI partners. We ensure that your data is not used by these partners to train their public models unless explicitly authorized.

4. Data Retention & Deletion

We retain personal data for as long as necessary to provide the Service. Conversation logs are retained for 12 months by default, after which they are archived or deleted. You may request the deletion of your account and associated data at any time by contacting us.

5. User Rights (GDPR & DPDP Act)

Depending on your location, you may have rights under the General Data Protection Regulation (GDPR) or the Indian Digital Personal Data Protection (DPDP) Act, including:

• The right to access and export your data.
• The right to rectify inaccurate information.
• The right to erasure ("right to be forgotten").
• The right to withdraw consent for data processing.

6. Data Security

We implement enterprise-grade security measures, including AES-256 encryption at rest and TLS 1.3 for data in transit. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Contact Us

If you have questions about this policy, please contact us at [email protected].